Remote Support

To get help, download the support tool, run it, and read us the ID and Password it shows. Nothing stays installed on your computer.

1. Open the downloaded JCM‑Remote‑Support.cmd. If Windows SmartScreen appears, click More info ▸ Run anyway.
2. A small window opens and starts RustDesk — it's already connected to our support server, no setup needed.
3. Read us the Your ID number and the Password shown in the RustDesk window.
4. Leave both windows open while we work. Close them when we're done — we'll see you disconnect.

1. Open the downloaded JCM‑Remote‑Support.command. If macOS blocks it, right‑click it ▸ Open ▸ Open.
2. RustDesk starts and connects to our support server. macOS will ask to allow Screen Recording and Accessibility for RustDesk — turn both on so we can help.
3. Read us the Your ID number and the Password shown.
4. Leave it open while we work. Close RustDesk when we're done.

Using a different system? Show the other steps